FAQ

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Here are some answers to the most frequently asked questions for face painting and balloon twisting …
Does the artist have a blue card and public liability insurance?

Yes, we ensure that our blue card is kept up to date.  We are also insured through Duck for Cover.

What areas do you service?

We are based in the Brisbane Bayside.  We also service all areas as far as the Gold Coast and Sunshine Coast for events over 4 hours.  However, in saying that, travel fees do reflect the distance we have to cover in a round trip (ie. to and from the event location).  Travel fees include our time on the road, fuel and any tolls incurred.

Do you have a minimum booking time?

Yes, we have a minimum booking time of 2 hours

How many children can you cater for per hour?
The amount of children we can service, depends on what services you are after.  To give you a rough idea… 
  •      face painting = 10-15 per hour
  •     balloon twisting = 10-12 per hour
  •     face painting and balloon twisting = 10-12 per hour
What do you bring with you?

We will bring a table and 2 chairs, cushions to prop up the little ones, water, my painting and/or balloon kits

What do we (the client) need to provide?

If we are booked for an outdoor event, you will need to provide shade or a gazebo.  If at all possible, please position us close to where we can change or dispose off our paint water.  

What kinds of products do you use?

You can be assured that we only use professional cosmetic grade products.  Some of our paint and glitter brands include but are not limited to, Wolfe, TAG, Global, Chameleon, Mehron, Superstar, DFX.  

 

We mostly use Qualatex balloons which do contain latex.

What if one of the children at the party is sick?

Ideally, it would be good not to have to paint a sick child. If at all possible, please be considerate and inform the artist of any illnesses however small. We would like to be considerate to others and not pass any contagions around.  Minor illnesses has the potential to cause major problems to others that are immuno-compromised.

 

Let the artist know if there are any issues, so we can see what we can do to include the child as much as possible.  

What is the best way to remove face paint?
We recommend cleaning the skin with warm soapy water  and rinse of with water.  Make up removers and baby wipes whilst convenient has the potential to make the paint stain worse, and cause an allergic reaction when combined with paint.  The allergic reaction is rare, but we would like to make you aware of this for prevention.  
 
If you think your child may be allergic to paint, and would still like to have them painted, I am happy to do a patch test prior to being further painted.  However, we will not be held responsible for your choice to go ahead with the painting.
What age does the child have to be to get painted?
Ideally, children should be above 3 years of age.  However, we have attended and painted at many parties where the child is younger.  Whilst every care is taken to keep your child safe, parents are responsible for the care of each and every child that is painted.  We are not minders.  
 
As long as the child is willing to be painted, we are happy to paint a design that is appropriate for their age on an area that is safe.    
What is your cancellation policy?

At Fantasy Metamorfaces, we would like to think we are considerate of others as much as possible, and therefore we would like to have the same consideration in return.  

At this point, cash payments for private parties do not require a deposit.  We trust that our clients have considered all issues, including weather contingencies, to reduce any probability of cancellations.  Should there be an increase in cancellations, we may need to review this policy in future.
 
Please be aware that when a booking is confirmed, all future bookings for that allocated time is declined.  So, any unreasonably timed cancellations may result in a loss of potential income for us.
 
If you have to cancel or postpone, please give us at least a week’s notice, or as much time as possible.  Your assistance with this would be greatly appreciated.  
What if you can no longer cover our event?

Due to unforeseen circumstances, there may be occasions when we may have to either cancel or find a replacement to cover your event.  This is not ideal, but we hope you will understand this as we are all humans and life happens.  We can assure you though, that we will do our very best to find you the best replacement available.  

Can you recommend any other entertainment services?

We sure can, please contact us, and we will provide you with some suggestions.

Please do not hesitate to contact us if you have any other questions or issues you need addressed.   Your happiness is important to us, and we would like to help you where possible.